How often
have you wondered why some company officers come to a
decision so easily and others seem to have a problem
with the decision some point in the process.
Alternatively, you arrive on the scene of an emergency
and the orders seem to flow with the incident, while at
other incidents everything seems to move in the opposite
direction of what should have occurred? The decision
making process is sometimes thought of as a complicated
operation, when in fact if a few principles are
maintained the process can become second nature.
We could
argue that this process is a combination of the
experience and education one possesses. The experience
is historical and thus the reparation of the incident
has a bearing on the decision. While others state that
the education of an officer will provide the skills that
are required to proceed in the process. In actuality, it
is a little of both. You can have the most experienced
officer with the highest level of education and the
decision making process may seem inappropriate. This is
due to the fact that one must use the knowledge gained
through reparation and education as a resource when
making a decision. However, the process does not stop
there. It is continuous. For example, you arrive on the
scene of a well-involved house fire. You give your
report and order the appropriate action. The
firefighters engage in the action, yet the action is not
putting the fire out. You order another action, and for
our story here we have pulled one – 1¾ inch attack line
without effect so we order another 1¾ attack line.
Again, the fire is not going out. Why?
The answer
lies in our approach. So many times I have been to fires
where the same diameter attack line is pulled, a second
one is pulled of same size, and yet a third one is
pulled and the fire dances around the firefighters. The
key to the problem is the process and how we utilize it.
Let us look at our scenario again. You arrive on scene
and analyze the incident. The officer has a plan and
sets of actions and in this case, an attack. The plan is
placed into action or implemented. This is where most
fire officer’s fail. At this point, they analyze their
approach. Here instead of analyzing the plan and
implementation, an evaluation should be done. If the
initial plan worked and the fire is going out or is
placed at bay, then the first analysis was the correct
plan. It worked and the implementation of that plan was
appropriate.
The system
here is the APIE decision making process. Simply put, it
is a decision making process by which we make an
Analysis, Plan a method of attack, Implement this plan,
and lastly evaluate the progress of the analysis, the
plan and the implementation. If we look at the common
method by which we look at problems in the fire service,
we can see that we basically look at issues in the same
light. We simply place different names to the process.
For example, we see that our approach to an operation
needs some common ground. In this case, we devise a set
of plans or what is commonly referred to as standard
operating guidelines. From here, we train, while at the
same time refining our approach. By looking at this
simplified example, we can see that the same process of
Analyze, Plan, Implement and Evaluation has occurred.
Taking this common process a step further we see that
once the SOG, training and refinement has meet our
expectation, we then place it into application in the
real world. If this application works (or seems to work)
then the operation is critiqued and refined using the
input of the responders with the observation of the
command staff. If issues are brought forward, then a
revision is placed into the plan. In essence, what has
occurred is the APIE system of decision making.
However,
this system we have dissected into rational parts of the
process, is not a linear thought process. It is actually
a continuum of thought with a constant movement in time.
Let us look at this using an analogy. Take for example a
slinky. If we look at this toy, we can see the
relationship between the concept of APIE and the
movement in time. Looking at the beginning of the
slinky, we can see that it starts say at the 12:00
position. As we move towards the 3:00 position, we can
now make the analogy of moving from the analysis
position of the problem into the planning stage. Moving
from three O’clock towards the 6 o’clock point, we have
now gone from the planning stage into the
implementation. On to 9 o’clock, we have moved into the
evaluation component. But wait, we are at the 12 o’clock
position but not at the same point in which we started,
thus a different point in time.
All
decisions follow this movement through the cycle of
process, yet because of the continuous movement of time
we never truly end up at the same place. In one sense,
we have learned and in the other, we have evaluated the
work that in most cases is always in progress. An
accident, fire or technical rescue is not any different.
In each emergency scene, the process of analysis, plan,
implementation and evaluation is a continuous process
one the moves with the incident and we as responders
engage in a dance of decision-making.
Continuing
our analogy, we can see that as the scene progresses and
becomes more complicated, this decision making process
seems to accelerate. The analysis, planning and
implementation become, or seem to be one single moment
in time. In addition, it is here, as stated before, that
we seem to see the breakdown of the incident; that is
the evaluation or better yet the re-evaluation of the
process. Here, as in most decision-making, the
evaluation (re-evaluation) is the pulse of the
operation. Going back to the slinky, we can see that we
have moved through the process in time analyzing,
planning, implementing the plan and evaluating. However,
lets look at this from a more global perspective and
place the slinky end to end. Our imaginary slinky seems
neither to have a beginning nor an end. We can say that
at our imaginary beginning is the start of the incident
and at the end is our termination. However, in a global
sense, our beginning is the training we provide to our
personnel, which is inclusive of the company inspection,
preplanning and fire safety check. In essence, we are
creating this slinky never to utilize the next level,
which is the knowledge we have gained by performing the
company inspection, preplan or safety check. However, if
the situation is brought to light we have done our
“homework” in order to provide the expected appropriate
decision making process.
If we get
right down to it, the APIE decision-making process is a
slinky in a circle. As we process the information in
order to provide the decision, we have moved though
time, learning and acquiring knowledge as we go. As the
process moves from the pre-incident stage into the
mitigation and into the termination phase, the slinky
has gone full circle. The decision making process has
gone full circle and the completion of the slinky in a
circle is the representation of this entire process of
analyzing, planning, implementing and evaluating all
emergency scenes.